We are NOT responsible for packages once they leave our facililty! Please contact USPS about any shipping and/or delivery issues!
Standard shipping does not include package insurance. If you'd like shipping insurance added to your order for protection against loss or damage, please choose "Express (Insured)" for shipping method. If the package was shipped via Express (Insured), YOU must file a claim directly with the postal service provider in the case of loss or damage.
If your package is undeliverable or delivered to the wrong address due to an incomplete or incorrect address provided, we do not assume responsibility if the package never makes it to you nor back to us (returned to sender).
If your package is marked as "delivered", but is missing, please contact your local USPS for verification of delivery location, and/or your local authorities to report theft.
What happens if my package is returned to sender?
Orders sent back to us by shipping carrier due to incomplete or incorrect address, or marked “undeliverable” for any reason, will be processed as a return & will be charged a 20% restock fee. Fee will be deducted from store credit that will be emailed to you. Original shipping cost is non-refundable.