K. Mitch™ does not offer refunds, but will gladly offer a store credit in the form of a non-expiring e-gift card for the return/exchange. The store credit is for the cost paid for the item. Whether you paid full price or used a discount code, you will receive the amount you paid minus the original shipping fee.
Items NOT eligible for return for store credit are as follows: intimates, hats, tote bags, backpacks, fanny packs, water bottles, laptop sleeves, sale items, bundle deals, and any regularly priced merchandise with missing tags, signs of wear, strong scent, makeup, deodorant, and/or stains.
To begin the return/exchange process, please email your exchange request within 5 days of delivery to firstname.lastname@example.org along with your order #, the reason for exchange, and supporting photos of the item/s you received if the exchange is due to defect or wrong item received.
Once your request has been approved, please mail merchandise back within 5 business days. Please note, unless return/exchange is due to defect or wrong item received, original shipping fee is non-refundable. Also, if a free shipping discount code was used, the shipping fee covered by us will be deducted from your store credit!
*Returns/Exchanges sent back to return address in original condition without prior approval will either be charged a 20% restock fee, which will be deducted from store credit, or "returned to sender" at our discretion (such as, but not limited to, if item is poorly packaged, out of season, or no longer carried in our store).
**Returns/Exchanges mailed back outside of the 5 business days allowed (*after receiving return authorization) will be charged a 20% restock fee. Return must be in the mail, per tracking updates, by the 5th business day.
***Returns sent back by shipping carrier due to incomplete or incorrect address, or refused, will be processed as a return & will be charged a 20% restock fee.
****Unauthorized returns of any item deemed ineligible for return/exchange, as listed above, will be charged a 50% fee or returned to sender at management’s discretion.
K. Mitch Returns
315 N Bowman Rd Suite 13
Little Rock, AR 72211